Shipping + Returns
 

SHIPPING

Willamy offers a low Flat Rate First Class Mail Shipping on all orders within the continental U.S. For international orders or alternate shipping requests, please contact us.

On average, bracelets are made within 3-5 business days then shipped via USPS for 1-3 day delivery within the U.S.

RETURNS

Our goal at Willamy is to ensure that you are 100% satisfied with our handcrafted jewelry. We offer a 30 day return on unworn and unaltered items from the point of purchase on Willamy.com or 60 days during the Christmas holiday. Any purchases made from a third party retailer are subject to their return policy.

Shipping costs will be the responsibility of the customer in cases of buyer's remorse returns, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

Pieces can wear out over time and the lifespan of a bracelet is often dependent on the care taken. We also understand that there are factors that are unpreventable and explainable which is why we offer a 90 day replacement warranty for defects (broken thread, button or shipping damage). Warranty does not cover regular wear & tear or misshaped leather due to improper storage or exposure to any moisture (shower, pool, sweat, moisturizing, self-tanner, sunscreen, cleaning chemicals, etc) as well as any aggressive activities like running or working out. Stretching the material in any way can cause any variations in the tiny grains of leather to break. Stretching is caused by not using the button to remove/put on the bracelet, not taking it off at night or getting caught on objects.

To return an item, please fill out the below information to receive a confirmation from our team.

If you have a bracelet that is defective, please fill out the questionnaire completely and as honestly as possible as it is helpful for us to determine any supplier issues on our end that may cause breakage. Thank you!